Our Return Policy lasts 7 days.
We do not accept any returns or exchanges after 7 days since the day the item was delivered.
Return / Exchanges
We do not accept any returns or exchanges unless the item you purchased is defective.
If you have received a defective item, please contact us at info(at)toutou-kurasniki.jp include the details and a picture to proof the defective item. If the return is accepted, we will email you the return address.
Please understand that shipping charges including import taxes must be paid by you. We will not refund any shipping charges or import taxes.
Depending on where you live, the item may take more time for your exchanged product to reach its destination.
When damage occurs
The buyer will receive a full refund if item is returned within 7 days after it's received. As items are one of a kind, ordering a replacement may be possible, but might take time to produce.
In such case we may ask your support (requesting a damage report for a shipping provider) for a insurance claim.